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Welcome to our Patient Survey 2012. Please answer the questions by selecting the answer with your cursor or typing your comment into the space provided. Use the submit button on the last page to send your answers to us. Your answers will be confidential and the feedback used to help improve services. |
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Q1. How likely is it that you would recommend your GP practice to a friend?
PLEASE GIVE A SCORE OUT OF 10, WHERE 0 = NOT AT ALL LIKELY AND 10 = EXTREMELY LIKELY. |
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Q3a. How would you rate your last visit to this surgery?
USING A 10 POINT SCALE AS ABOVE WHERE 10 IS EXCELLENT AND 1 IS VERY POOR. IF YOU CAN'T ANSWER A STATEMENT PLEASE LEAVE IT BLANK. |
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Being able to book ahead for an appointment at a time to suit you |
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Being able to see a doctor quickly (or within 2 days) if it was urgent |
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Getting through on the phone quickly |
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The way you were treated by the receptionist |
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The physical environment within the surgery |
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Q3b. How would you rate your last visit to this surgery?
USING A 10 POINT SCALE AS ABOVE WHERE 10 IS EXCELLENT AND 1 IS VERY POOR. IF YOU CAN'T ANSWER A STATEMENT PLEASE LEAVE IT BLANK. |
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The competence of the nurse who treated you, if you saw one |
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The competence of the doctor who treated you, if you saw one |
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Being treated with respect |
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The additional services which are available within the practice (eg health visitor) |
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The treatment or advice you received |
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Q4. Did you feel better after your visit? |
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Q6. These are some things which have been suggested by other patients. Please indicate how likely you would be to use them, if they were to be provided? |
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Being able to book appointments online |
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Receiving text messages to remind you about things like your next appointment |
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Having health advice on the surgery website on dealing with minor aliments (such as winter colds) |
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Joining a self-help group with other patients who have similar health problems eg diabetes |
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Q7. Some people just want to be treated by their doctors whilst others would like to be more involved. Which of these best describes you? TICK ALL THOSE WHICH APPLY |
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I would like to be involved in the surgery's Patient Reference Group. This is a group of patients who help the doctors improve the service they provide |
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I would like to be invited to occasional meetings to discuss new developments |
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I am willing to complete surveys about the practice |
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I would like to receive information about new developments at the surgery or giving me appropriate health advice eg winter flu jabs |
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I am happy with the way things are now |
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IF YOU INDICATED YOU WOULD LIKE TO BE MORE INVOLVED, PLEASE PROVIDE YOUR CONTACT DETAILS BELOW, OTHERWISE CLICK "NEXT" |
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ABOUT YOU
Can you tell us a little about you so we can check that we have received responses from a representative cross section of our patients. |
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Do you have a long standing medical condition: |
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Thank you for completing this survey. |
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Please use the "Submit" button to send your response. |
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